Our Privacy Policy

What information do we collect?

We collect information from you when you subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy…

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To send periodic emails
    (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

 

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

 

Your Consent

By using our site, you consent to our web site privacy policy.

 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Good
Based on 35 reviews
elaine kenna
elaine kenna
March 20, 2024
Erin came out to troubleshoot our pool which was losing water. He checked all of our equipment which was fine and was able to determine the cause of our water loss. He did a great job and communicated to me everything he did to troubleshoot. He was very knowledgeable and a pleasure to work with. I highly recommend Austin Pro Leak.
Jaideep Singh
Jaideep Singh
March 14, 2024
I am a new pool owner, and approximately three months ago we discovered that our pool was leaking. We attempted to contact several companies, but they detected difficulties that were not even present. We fixed everything that was recommended, yet the leaks persisted. I performed extensive research, read reviews, and requested Austin pro-leak. We had trouble getting someone to pick up the phone since I had a New York number, but when I used a Texas number, someone answered. Erin arrived ahead of schedule (a good thing for me) and discovered four leaks in less than an hour, while other businesses claimed there were none. Erin showed me what he discovered, and I was certain that we had identified a significant problem. Will and his colleagues arrived after a small delay because they were fixing another leak. Will was very professional and answered many of my questions. He ruled out one of Erin's leaks and recommended that we replace the skimmer. I agreed to the repair, and Will began working right away. Will showed me the damaged skimmer, double-checked it, discovered another leak, and repaired it. Will also reported that the skimmer plumbing was incorrect and that the skimmer was not performing properly. He also fixed the plumbing. Overall, I had a really good experience with Austin Pro Leak. I just had one issue with the estimate, and it had a negative impact on my experience with the organization. The estimate included four line items, and I chose two of them. Later, when Will said that the skimmer was a problem, I chose to replace only one of them. I was quoted 50% extra for a single skimmer, and when I inquired why, they explained that they had applied various reductions. I went ahead with the patch because Will and Erin had a high level of confidence in their work, and I had a good feeling about them. We inspected everything today, and the pool does not show any of the leakage symptoms that I had previously noted. Austin Pro Leak has a talented crew that has gained my trust. Thanks, Will and Erin! You guys are the finest.
Hugo Llorens
Hugo Llorens
December 7, 2023
Austin Pro Leak did a fantastic job finding and repairing multiple leaks in our spa without damaging any of the rock wall, tiles or interior surface. Very capable work completed in less than 2 days. Highly recommended.
Brad Dobson
Brad Dobson
November 5, 2022
Austin Pro Leak professionally and thoroughly handled my complicated repair. Highly recommend.
will schauberger
will schauberger
August 14, 2022
We had Austin Pro leak come out and test our pool and found out that we were loosing a lot of water. They gave us a pretty good estimate of how much it was gonna cost to fix it, so we went with them. A couple weeks later they came out and fix the pool. Replace some pipes around the hot tub and fix the waterfall. Cleaned up after themselves. We are very happy! Thank you Austin Pro Leak!!!
Bruce ladden
Bruce ladden
January 26, 2022
I just want to thank the PRO LEAK team for a great job in finding and fixing the leak in my pool. We have used PRO LEAK twice for 2 different leaks and both times they located the leak and fixed the problem. The first time was one of the skimmers had separated from the pool wall hence a leak formed, PRO LEAK found this and fixed the problem. The second leak turned out to be the pool light fixture in the pool wall, again PRO LEAK found the leak and fixed the leak. Thank you for being so professional and accommodating hopefully I will not need your services again but if I do you will be the first I call
Dee M
Dee M
July 23, 2021
Will and Odin did an outstanding job in detecting a pool water leak. They are very professional, trustworthy and hardworking. I highly recommend going with Austin Pro Leak for all your pool water leak/repair needs. Thank you so much!
Bob Sage
Bob Sage
March 2, 2021
My pool has been leaking for approximately 1 year with an ever increasing amount of loss over the last few months. As all of my pipes are underground with the pool pumps (heater, cleaner, features, cleaner) around 100 feet away from the pool it was critical that the assessment of the location of the leak was dead on accurate. An inaccurate assessment would mean a torn up yard and a spring with mud tracked in by gkids and pets. Austin Pro Leak was able to locate the leak and give me an estimate within 2 weeks of my contacting them and was able to schedule the repair within a week after that. The team showed up early on a very nasty day (I thought they might cancel - cold, windy, and raining) and got right to work. The location of the leak was uncovered with no damage to other pipes, electrical conduits, or sprinkler systems. Hopefully I will never need to use them again but I would not hesitate to bring them out again if we had another leak show up.
Charles Culpepper
Charles Culpepper
January 30, 2021
My pool began to leak about an inch a day after I had it resurfaced three years ago. I contacted the company that did the resurfacing and was told to contact a certain company and if it was the fault of the company they would reimburse for the inspection and make the repair. A gentleman came with some sonar devise and was in a wet suit. He could not find the leak. He came back a second time and again he could not find a leak. I contacted another company and he said that the leak was in the returns and it would cost $5000 to make the repairs. $ 5000 will buy a lot of water so I put it off. I heard about Austin Pro Leak in December and contacted them. Odin came to my house and spent 2-3 hours doing pressure testing and located the leaks. Will was at my house about 2 weeks later and made the repairs. After a few days I refilled my pool and discovered a small leak in the pvc line by the filter. Will came out the next day and made the repair. For the first time in 3 years my pool doesn't leak thanks to Austin Pro Leak